Cancellation & Rescheduling Policy

Last updated: December 2025

JJP Solutions LLC understands that plans may change. This policy explains how cancellations and rescheduling requests are handled.

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1. Confirmation

Appointments are confirmed only after direct communication via phone, text, or email.

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2. Cancellation Policy

• Cancel 48+ hours before your move → No fee

• Cancel less than 24 hours before → Cancellation fee may apply

3. Rescheduling Policy

• Reschedule 48+ hours before → No fee

• Less than 24 hours → Rescheduling fee may apply

4. No-Show Policy

If the crew arrives and the customer is unavailable, a no-show fee may apply.

5. Exceptions

Fees may be waived for:

• Severe weather

• Emergencies

• Unsafe conditions

6. Contact for Cancellations

Phone: +1 704-451-2157
Email: jjpsolutionsllc1@gmail.com

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